Plan Your Visit

Frequently Asked Questions

The following represents a compilation of our most frequently asked questions. If your question isn’t answered below submit your question to or check our A-Z Guide. We’ll try to provide the answer or refer you to an appropriate source of information.


Q. What are the Box Office hours?

A. Hours of Operation: Monday – Friday 10:00am – 5:00pm. Hours are subject to change for event on-sales.

Q. Can I use a credit card at the Box Office?

A. Yes; the Truist Arena accepts cash and all major credit cards.

Q. How do I purchase group tickets?

A. Group discounted tickets are available to all family shows and some concerts at Truist Arena. To inquire about group tickets please call (859) 292-2889.

Q. Where is the Box Office and Will-Call/Ticket Pick-up located?

A. Both the Truist Arena's Box Office and the Will-Call windows are located in the event level of Truist Arena.

Q. Does my child need a ticket?

A. For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Check the specific event page on this website to be certain.

Q. How do I purchase accessible seating?

A. Accessible seating is available at Truist Arena for all events. When purchasing tickets, please mention that you are in need of accessible seating so that we may assist with special arrangements.

Event Related

Q. How can I get back-stage passes to an event?

A. Truist Arena does not supply nor have access to backstage passes.

Q. Does Truist Arena accept fan mail or gifts for artists that perform there?

A. Truist Arena will not accept any gifts or fan mail for anyone that performs here. All mail and gifts will be discarded.

Q. Are Cameras or Video Cameras permitted in the Arena?

A. Cameras and video cameras are not permitted. However, some shows will permit non-professional cameras (i.e., disposable, 35mm). It is best to check the policy on a show's event page on this website before bringing a camera to the building as unauthorized cameras will be confiscated.

Q. How do I redeem a coupon for tickets?

A. All coupons, ticket vouchers or free passes can be redeemed at Truist Arena's Box Office ONLY. They cannot be used at Ticketmaster, Ticket Centers, or charge-by-phone.

Q. The event that I have tickets to has been canceled. Now what do I do?

A. If the show has been rescheduled, and you still plan to attend, hold onto your existing tickets. They will be honored for the rescheduled performance. If, however, you do not plan to attend the rescheduled event or it has not been rescheduled, please check the event's page on this website for information on how to obtain a refund.

Q. Can I bring food into the Arena?

A. Patrons may not bring food into Truist Arena. However, there are concession stands available throughout the building.

Q. What time can I enter the building?

A. Generally, the doors for all events at Truist Arena open one hour prior to show time.

Q. Is smoking permitted in Truist Arena?

A. The Truist Arena is a smoke-free facility. Smoking or Vaping is not permitted at Truist Arena


Q. Where is accessible parking located at Truist Arena?

A. Accessible parking spaces are located in the adjacent surface lot (Lot "O") located behind the arena; as well as designated spaces in the attached parking garage. You must have a valid disabled parking placard to park. Parking is first come, first served and spaces are limited. An early arrival is strongly recommended.

Q. How much is parking for an event?

A. Parking varies per event, but typically parking is $5.00 at all NKU Basketball Games, and $5.00-$10.00 for all non-NKU Basketball events. Parking will be conducted on a first come, first served basis.

Q. I am bringing a bus to the show; where do we park?

A. Call Truist Arena with questions or to reserve bus parking space at (859) 442-2652.


Q. What is the mailing address for Truist Arena?

Truist Arena
500 Louie B. Nunn Drive
Highland Heights, KY 41099

Q. What is the mailing address for Northern Kentucky University?

Northern Kentucky University
Nunn Drive
Highland Heights, KY 41099

Q. Does Truist Arena have ATM’s?

A. Yes, Truist Arena has THREE (3) Truist ATMs located at Truist Arena. Locations are in the main lobby, plus two in the main concourse. Please note that some concession stands and portable vendors do not accept debit or credit cards.

Q. What hotels are close to Truist Arena?

A. You can get more information below:

Click Here To See Hotels Nearby

Q. Where is the Vault Lounge?

A. The Vault Lounge is located on the event level of Truist Arena, which is located below the concourse level.

Q. Does Truist Arena donate tickets to charities?

A. Interested organizations must provide a letter on official organization letterhead to the Marketing Department. Once the letter is received, it is forwarded on to the promoter for that specific show. Donation requests should be forwarded to: Truist Arena, Attn. Donations, 500 Louie B. Nunn Drive Highland Heights, KY 41099

Not all requests can be fulfilled, but group discounts are available.

Q. Who is ASM Global?

A. ASM Global was formed from the merger of AEG Facilities and SMG in October 2019 creating a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world’s most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues.To learn more about ASM Global and the exciting new ways we can serve you, click here to visit our website.