Frequently Asked Questions
The following represents a compilation of our most frequently asked questions. If your question isn’t answered below submit your question to firstname.lastname@example.org
or check our A-Z Guide
. We’ll try to provide the answer or refer you to an appropriate source of information.
Q. What are the Box Office hours?
A. Hours of Operation: Monday – Friday 10:00am – 5:00pm. Hours are subject to change for event on-sales.
Q. Can I use a credit card at the Box Office?
A. Yes; the BB&T Arena accepts cash and all major credit cards.
Q. How do I purchase group tickets?
A. Group discounted tickets are available to all family shows and some concerts at BB&T Arena. To inquire about group tickets please call 859-292-2890.
Q. What is Ticketmaster's phone number?
Q. Where is the Box Office and Will-Call/Ticket Pick-up located?
A. Both the BB&T Arena's Box Office and the Will-Call windows are located in the event level of BB&T Arena.
Q. Does my child need a ticket?
A. For most events, children under the age of two are not required to have a ticket. However, should you wish for your child to have their own seat, a ticket is required. Check the specific event page on this website to be certain.
Q. How do I purchase accessible seating?
A. Accessible seating is available at BB&T Arena for all events. When purchasing tickets, please mention that you are in need of accessible seating so that we may assist with special arrangements.
Q. How can I get back-stage passes to an event?
A. BB&T Arena does not supply nor have access to back-stage passes.
Q. Does BB&T Arena accept fan mail or gifts for artists that perform there?
A. BB&T Arena will not accept any gifts or fan mail for anyone that performs here. All mail and gifts will be discarded.
Q. Are Cameras or Video Cameras permitted in the Arena?
A. Cameras and video cameras are not permitted. However, some shows will permit non-professional cameras (i.e., disposable, 35mm). It is best to check the policy on a show's event page on this website before bringing a camera to the building as unauthorized cameras will be confiscated.
Q. How do I redeem a coupon for tickets?
A. All coupons, ticket vouchers, or free passes can be redeemed at BB&T Arena's Box Office ONLY. They cannot be used at Ticketmaster, Ticket Centers, or charge-by-phone.
Q. The event that I have tickets to has been canceled. Now what do I do?
A. If the show has been rescheduled and you still plan to attend, hold onto your existing tickets; they will be honored for the rescheduled performance. If, however, you do not plan to attend the rescheduled event or it has not been rescheduled, please check the event's page on this website for information on how to obtain a refund.
Q. Can I bring food into the Arena?
A. Patrons may not bring food into BB&T Arena. However, there are concession stands available throughout the building.
Q. What time can I enter the building?
A. Generally, the doors for all events at BB&T Arena open one hour prior to show time.
Q. Is smoking permitted in BB&T Arena?
A. The BB&T Arena is a smoke-free facility. Smoking is not permitted at BB&T Arena
Q. Where is accessible parking located at BB&T Arena?
A. Accessible parking spaces are located in the adjacent surface lot (Lot "O") located behind the arena; as well as designated spaces in the attached parking garage. You must have a valid disabled parking placard to park. Parking is first come first served and spaces are limited. An early arrival is strongly recommended.
Q. How much is parking for an event?
A. Parking varies per event, but typically parking is $4.00 at all NKU Basketball Games, and $5.00 or $10.00 for all non-NKU Basketball events. Parking will be conducted on a first come, first serve basis.
Q. I am bringing a bus to the show; where do we park?
A. Call BB&T Arena with questions, or to reserve bus parking space at 859-442-2652.
Q. What is the mailing address for BB&T Arena?
500 Louie B. Nunn Drive
Highland Heights, KY 41099
Q. What is the mailing address for Northern Kentucky University?
Northern Kentucky University
Highland Heights, KY 41099
Q. Does BB&T Arena have ATM’s?
A. Yes, BB&T Arena has THREE (3) BB&T ATMs located at BB&T Arena. Locations are in the main lobby, plus two in the main concourse. Please note that some concession stands and portable vendors do not accept debit or credit cards.
Q. What hotel has a preferred rate with BB&T Arena?
A. The Country Inn & Suites By Carlson in Wilder, KY, which is located at:
10 Country Drive
Wilder, KY 41076
You can contact them by phone at 859-441-3707, and mention you are attending a BB&T Arena Event. Or Click Here To Book Your Room
Q. Where is the Vault Lounge?
A. The Vault Lounge is located on the event level of BB&T Arena, which is located below the concourse level.
Q. Does BB&T Arena donate tickets to charities?
A. Interested organizations must provide a letter on official organization letterhead to the Marketing Department. Once the letter is received, it is forwarded on to the promoter for that specific show. Donation requests should be forwarded to:
BB&T Arena, Attn. Donations, 500 Louie B. Nunn Drive
Highland Heights, KY 41099
Not all requests can be fulfilled, but group discounts are available.
Q. Who is SMG?
A. SMG is a private Philadelphia-based management company which manages BB&T Arena on behalf of Northern Kentucky University. Go there - SMG.